Miguel Avelino Ríos Quintero
I research how people use software, find where they get stuck and work with product and engineering teams to improve it.
15+ years across fintech, B2B SaaS, mobility, healthcare and enterprise platforms.
Experience at Tradu · Schindler Group · EMnify · Circ · medneo · Deutsche Telekom / T-Labs
01 / Selected work
Customer evidence, cross-functional decisions and practical improvements. A selection across products and industries.
TRADU / FINTECH ONBOARDING
Worked with Product, Engineering, Compliance, Legal and Operations to simplify regulated registration, verification and activation.
Identify friction → simplify the flow → validate the result
Illustration of the reported result; not a product screenshot.SCHINDLER / B2B PLATFORMS
Across two lead roles: customer portals, research, analytics, UX foundations and a dual-brand design system for distributed teams.
CIRC / CONSUMER MOBILITY
Built the UX research function and brought customer evidence into product, design and marketing decisions during rapid growth.
App ratings improved during this period; these were shared product outcomes.
Read the case study ↗Results are approximate where indicated. Case studies describe my contribution and omit confidential customer data and internal materials.
02 / Hands-on product work
Research, interaction design, reusable systems and implementation belong in the same loop.
INTEGRATION COMPANION / INDEPENDENT PRODUCT
A German citizenship and B2 learning app for Latin American Spanish speakers. I define the product, design the experience in Figma and implement it in Flutter.
In development. Product design and implementation, not a claim of launched-user outcomes.
ENTERPRISE / DESIGN SYSTEMS
UX guidelines, research protocols, quality gates and dual-brand patterns that helped reduce design and engineering iteration by about 50%.
Conceptual reconstruction of component principles; no proprietary screens.
PAMMYS / EXPLORATORY COMMERCE WORK
Journey analysis and reusable interface foundations across product discovery, cart and checkout.
Candidate exploration based on the public shop; no production ownership or business results claimed.
03 / Where I contribute
I can lead the work, contribute directly or help a team connect the pieces.
Discovery, onboarding, activation and self-service. Translate complex needs into clearer priorities and useful experiences.
Product strategy · CX · Service designCombine interviews, usability studies, surveys and funnel data to understand behaviour and guide decisions.
UX research · Product analytics · ExperimentationAlign stakeholders, establish reusable practices and help teams adopt better tools and ways of working.
Product operations · ResearchOps · Digital adoptionUnderstand → Prioritise → Prototype → Deliver → Measure
04 / A little about me
I’m Miguel, a product, UX and customer experience professional based in Berlin/Brandenburg. I work across research, strategy, analytics and delivery to help people make better use of digital products.
My background spans regulated fintech, enterprise portals, technical SaaS, healthcare and mobility. Today I also evaluate AI outputs at Ethos and build an independent learning app using Figma, Flutter and AI-assisted workflows.
View my career history ↗Research foundation
At Deutsche Telekom / T-Labs and TU Berlin, I studied how people accept and experience digital services. That foundation still shapes how I ask questions, test assumptions and interpret results.
Explore publications ↗