Research that connects quality with human behaviour.
My academic work examined how people perceive, value, accept and continue using digital and multimedia services. It combines controlled experiments, real-world contexts, behavioural measures and statistical modelling.
Selected publications and contributions
Are Lab-Based Audiovisual Quality Tests Reflecting What Users Experience at Home? ↗
Miguel Ríos Quintero and Alexander Raake. International Symposium on Electronic Imaging, vol. 28, pp. 1–6.
Examines whether controlled audiovisual tests represent everyday viewing and argues for stronger ecological validity in experience research.
Annoyance and Acceptability of Video Service Responsiveness ↗
Miguel A. Ríos Quintero, Benjamin Zachey and Alexander Raake. Seventh International Workshop on Quality of Multimedia Experience.
Investigates how waiting time and service responsiveness shape annoyance, acceptability and the overall experience of video services.
Chamber QoE: A Multi-Instrumental Approach to Explore Affective Aspects in Relation to Quality of Experience ↗
Katrien De Moor, Filippo Mazza, Isabelle Hupont, Tuomas Mäki, Miguel Ríos Quintero and Martin Varela. Human Vision and Electronic Imaging XIX. DOI 10.1117/12.2042243.
Combines multiple measures to investigate emotional responses and their relationship with perceived audiovisual quality.
Video Streaming ↗
Marie-Neige Garcia, Savvas Argyropoulos, Nicolas Staelens, Matteo Naccari, Miguel Ríos Quintero and Alexander Raake. In Quality of Experience: Advanced Concepts, Applications and Methods, chapter 19, pp. 277–297.
Reviews the technical and perceptual factors that influence video-streaming experience and the methods used to evaluate them.
Evaluating QoE by Means of Traditional and Alternative Subjective Measures ↗
Katrien De Moor, Miguel A. Ríos Quintero, Dominik Strohmeier and Alexander Raake. 4th International Workshop on Perceptual Quality of Systems, pp. 1–6. DOI 10.21437/PQS.2013-1.
Uses an exploratory living-room study to compare traditional quality ratings with emotional-state and engagement measures.
Is Taking into Account the Subject’s Degree of Knowledge and Expertise Enough When Rating Quality? ↗
Miguel Ríos Quintero and Alexander Raake. Fourth International Workshop on Quality of Multimedia Experience.
Shows why technical expertise alone is insufficient for understanding subjective quality, highlighting demographic, behavioural and contextual influences.
Towards Assigning Value to Multimedia QoE ↗
Miguel Ríos Quintero and Alexander Raake. Third International Workshop on Quality of Multimedia Experience, pp. 1–6. DOI 10.1109/QoMEX.2011.6065704.
Connects technical service quality with perceived value, adoption intention and willingness to use or pay for multimedia services.
Acceptability Towards a Better User Experience ↗
Miguel Ríos Quintero. In Quality of Experience: From Assessment to Application, Dagstuhl Seminar 15022, section 3.18.
Frames acceptability as a bridge between measured quality, expectations, context and the decisions people make about using a service.